CollectionsHow to OrderAboutCartSign Inไทย
Back to Home

Legal

Privacy Policy

Last updated: March 2024

1. Introduction

Petchhub (“we”, “our”) values the privacy of all customers and website visitors. This policy explains how we collect, use, and protect your personal data when you use our services at petchhub.com.

2. Data We Collect

We may collect the following information:

  • Full name
  • Shipping address
  • Phone number
  • Email address
  • Payment information (processed by Stripe — we do not store card details directly)
  • Order history
  • Website usage data (cookies, IP address)

3. How We Use Your Data

We use your information to:

  • Process orders and arrange shipping
  • Communicate about your orders
  • Improve your website experience
  • Send promotional updates (only with your consent)
  • Comply with legal requirements

4. Third-Party Disclosure

We do not sell or rent your personal data. However, we may share information with trusted service providers such as shipping companies and Stripe for payment processing. These parties are required to protect your data to the same standard as we do.

5. Data Security

We use appropriate security measures to protect your data from unauthorised access, loss, or destruction, including SSL encryption for all data transmissions.

6. Your Rights

Under Thailand's Personal Data Protection Act (PDPA), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Request restriction of data processing
  • Object to processing for direct marketing

7. Cookies

Our website uses cookies to improve your experience, save cart data, and analyse site traffic. You can disable cookies in your browser settings, though this may affect your browsing experience.

8. Policy Changes

We may update this policy periodically. Changes will be posted on this page with the effective date. Continued use of our site after changes constitutes acceptance of the updated policy.

9. Contact Us

For questions about our privacy policy, please contact us through our website or via the email listed on our Contact page.